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Because some items are consumable or personal-use products, returns are limited. If your item arrived damaged, incorrect, or defective, contact us with your order number and photos so we can review it.

Unused, eligible non-consumable items may be reviewed for return within the posted return window. Consumable items are generally not returnable unless they arrive damaged, incorrect, or defective.

Exchanges may be available for eligible apparel or non-consumable items depending on inventory. For product safety reasons, consumable items cannot usually be exchanged once shipped.

Send us your order number, photos of the package, photos of the damaged item, and a short description of what happened. We’ll review it and make it right when the claim qualifies.

If we sent the wrong item, contact us with your order number and a photo of what you received. We’ll review the issue and help correct it.

Yes. Photos help us verify damage, incorrect items, missing items, or carrier issues quickly so we can resolve the claim faster.

Gift with purchase items are promotional and usually cannot be returned, exchanged, or redeemed for cash. If the gift arrived damaged, contact us with photos.

Once approved, refunds are submitted back to the original payment method. Your bank or payment provider may take several business days to post the credit.

Eligible unworn apparel with original tags may be reviewed for exchange or return depending on availability and condition. Final sale items may not qualify.

Check nearby doors, mailrooms, neighbors, and carrier delivery notes first. If it still cannot be located, contact the carrier and then reach out with your order details.

Once your order ships, you’ll receive tracking by email. Tracking can take up to 24 hours to update after the carrier scans the package.

We process orders quickly, so changes are not always possible. Contact us as soon as possible with your order number and the requested change.

Cancellation requests must be made quickly. If your order has already entered fulfillment or shipped, we may not be able to cancel it.

Check your spam, promotions, and junk folders first. If you still do not see it, contact us with the email used at checkout.

Orders may be canceled due to payment issues, inventory availability, address problems, suspected fraud, or other fulfillment restrictions.

If you created an account, you may be able to view past orders in your account dashboard. You can also search the site for the item and place a new order.

For larger orders, partnerships, or special opportunities, contact us through the Work With P!NK Elephant section so we can route the request properly.

Sometimes a pending authorization appears before the final charge. If you believe you were charged twice, send us your order details and payment screenshot.

Once an order is placed, we usually cannot add items to it. You may need to place a separate order.

Contact us with your name, shipping address, and order details. We can help locate the order and update communication when possible.

Shipping timing depends on processing time, destination, carrier service, and seasonal volume. Tracking will update once the carrier scans the package.

Carrier options may vary by location and service selected at checkout. Tracking details will show the carrier once the order ships.

Available shipping methods are shown at checkout. Expedited shipping may not shorten fulfillment time before the package leaves our facility.

International shipping availability may vary by product, destination, and regulatory restrictions. If available, options will appear at checkout.

Some carriers can deliver to PO boxes, while others cannot. If your address is not accepted at checkout, use a physical shipping address.

Tracking may take 24 hours or more to update after the first scan. During peak periods, carriers may also experience delays.

If tracking stops updating for an unusual amount of time, contact the carrier first. Then reach out to us with your order number and tracking link.

Returned packages may happen because of address issues, failed delivery attempts, or carrier problems. Contact us so we can review next steps.

We do our best to pack and ship responsibly, but weather conditions can affect packages in transit. Bring packages indoors quickly after delivery.

If your order has not entered fulfillment, we may be able to update the address. Contact us immediately with your order number and correct address.

Ingredients vary by product. Always review the product page and product label for the most accurate ingredient and allergen information.

Some products may contain or be produced around common allergens. Please review each label carefully before consuming or using.

Storage varies by product. In general, keep items in a cool, dry place and follow the specific storage directions on the package.

Shelf life varies by product and lot. Check the best-by date on the package for the most accurate timing.

Some products may not be intended for children. Always review the product label and consult a healthcare professional when needed.

Ingredients vary by item. Check the product label or product page for sweetener details.

Products are produced through approved manufacturing and fulfillment partners based on the item type and category.

Many products can be used creatively in recipes. Always follow usage directions and product-specific guidance.

Some products may naturally separate depending on ingredients and storage conditions. Stirring can help restore texture when appropriate.

Use the product descriptions, ingredients, and intended use on each product page to choose the best fit for your needs.

Create an account, make eligible purchases, and complete qualifying actions when available. Points are tied to your customer account.

Open the rewards panel, choose an available reward, and redeem your points for a discount or perk when eligible.

Log into your customer account and open the rewards panel from the dashboard or rewards launcher.

Make sure you are logged into the same email used for your purchases. Guest checkout activity may not appear unless connected to an account.

Point expiration depends on the rules active in the rewards program. Check the rewards panel for current terms.

Some rewards may not combine with other discounts. Checkout will show what can be applied.

Tiers are status levels inside Herd Mentality. As you earn more points, you may unlock higher access levels and perks.

ICON status is unlocked by reaching the required point threshold or tier rules shown in the rewards program.

Points are tied to an individual customer account and usually cannot be transferred.

Points are generally earned on eligible purchases connected to your customer account. Contact us if you believe something is missing.

Gift with purchase offers are based on the active promotion. Requirements may include order minimums, specific products, or timing.

Some promotions allow gift selection, while others automatically include a specific gift while supplies last.

Gift offers may be limited, require specific cart conditions, or be available only while supplies last.

Promotional gifts are usually final and cannot be returned or exchanged unless damaged or incorrect.

Some gifts show automatically in cart, while others are added during fulfillment based on promotion rules.

Gift offers may not stack unless the promotion specifically says they can.

If the qualifying purchase is returned or refunded, the gift may need to be returned or its value may be deducted.

Gift eligibility on subscriptions depends on the promotion and subscription rules active at the time.

Gift availability may vary by destination, product type, and shipping restrictions.

We usually cannot retroactively add gifts after checkout unless there was a qualifying technical issue.

If subscriptions are available for a product, you’ll see the option on the product page or checkout flow.

Log into your account and open the subscription management area to view, edit, skip, or cancel eligible subscriptions.

Yes, subscriptions can usually be canceled according to the subscription terms. Check your account portal for available options.

If your subscription supports skipping, you can skip an upcoming shipment through your account portal before the cutoff date.

Available delivery frequency options can be edited in your subscription portal when supported.

Product swaps depend on subscription settings, inventory, and product eligibility.

Billing dates are shown in your subscription portal. You may receive reminders before renewal depending on your settings.

Open your subscription portal and update the payment method connected to your subscription.

Subscription discounts vary by product and promotion. The product page or checkout will show the active offer.

You may receive a notification to update payment. If payment is not resolved, the subscription order may be delayed or canceled.

Use the Work With P!NK Elephant form or contact option and tell us who you are, what you do, and what kind of opportunity you have in mind.

Wholesale opportunities may be available depending on product category, territory, and fit. Send your business details for review.

Submit your store information, location, website, and product interests so our team can review the opportunity.

We review creator opportunities based on brand fit, audience, content quality, and campaign needs.

Ambassador opportunities may open during specific campaigns. Submit your details and social links for consideration.

We review event opportunities based on audience, location, timing, category fit, and brand alignment.

Yes. Send the concept, timeline, audience, and what you are looking to build together.

Creator needs may change over time. Send examples of your work, location, availability, and the kind of content you create.

For manufacturing or co-packing inquiries, send product type, volume, timeline, ingredients, packaging, and compliance needs.

Open roles, if available, will be posted on our careers or work-with-us page.

Available payment methods are shown at checkout and may include major cards and accelerated checkout options.

If gift cards are available, they can be purchased on the site and redeemed at checkout.

Enter the gift card code at checkout in the discount or gift card field.

Gift cards typically act as payment. Discount stacking depends on checkout rules and active promotions.

Discounts may have expiration dates, minimums, exclusions, or one-use limits. Check the terms of the offer.

Most promotions cannot be stacked unless specifically stated.

Discounts usually must be entered at checkout. We may not be able to apply them retroactively.

Payment declines are handled by your bank or payment provider. Check billing details, available funds, or try another payment method.

Refunds are usually returned to the original payment method used at checkout.

Prices, promotions, and availability may change over time. The price shown at checkout is the active purchase price.

Available sizes are shown on each apparel product page and may vary by style.

Sizing can vary by garment. Check the size guide and product description when available.

Many apparel items may be designed with a unisex fit, but check the product page for item-specific details.

Shrinkage depends on fabric and care. Follow the wash instructions to help preserve fit and feel.

Wash according to the garment care label. Cold wash and low heat or air dry are usually safest.

Eligible unworn apparel may be reviewed for exchange depending on availability and policy terms.

Some apparel drops may be limited and may not restock once sold out.

Restocks depend on demand, production, and drop strategy. Sign up for alerts when available.

Material details are listed on the product page when available.

Final sale items are not usually eligible for return or exchange unless defective or incorrect.

Available scents are listed on each candle product page and may change by drop or season.

Burn time varies by candle size, wax blend, wick, and care. Check the product page for details when available.

Trim the wick before each use and allow the wax pool to reach the edges during the first burn when possible.

Use candles only as directed, on a heat-safe surface, away from drafts, children, pets, and anything flammable.

Fragrance sensitivity varies by person. Review product details and discontinue use if irritation occurs.

Never leave a burning candle unattended.

Tunneling can happen when the first burn is too short. Let the wax melt evenly across the surface when possible.

Store candles in a cool, dry place away from direct sunlight and extreme heat.

Once the candle is fully used and safely cleaned, jars may be repurposed if suitable.

Contact us with your order number and photos of the package and broken item so we can review it.

Hydration products are designed to support fluid and electrolyte replenishment depending on the specific product formula.

Hydration can be used around workouts, travel, long days, or anytime you want extra hydration support.

Electrolyte content varies by product. Check the product label for the exact formula.

Sugar content varies by product. Review the nutrition panel and product details before purchasing.

Follow the product label and use as directed. If you have medical concerns, consult a healthcare professional.

Hydration products can be useful around workouts, sweating, travel, or general hydration routines.

It depends on your needs. Compare the nutrition panel, electrolytes, sugar content, and intended use.

Always review the label and consult a healthcare professional for children.

Hydration products may or may not contain caffeine depending on the formula. Check the label.

Store according to the package directions and keep away from extreme heat unless otherwise stated.

Energy products are designed to support energy and focus depending on the specific formula and caffeine content.

Caffeine content varies by product. Check the nutrition panel or product page for the exact amount.

Sugar content varies by product. Review the product label and nutrition panel before purchasing.

Use as directed. Many people use energy products in the morning, before workouts, or when they want a boost.

Follow label directions and consider your caffeine tolerance. Consult a healthcare professional if you have concerns.

Everyone responds differently. Review caffeine, sugar, and ingredient content to decide what works best for you.

We do not recommend mixing energy products with alcohol.

Energy products with caffeine are not generally intended for children. Always review labels and warnings.

Ingredient details vary by product. Check the product page and label for the exact formula.

Store according to package directions and avoid extreme heat or freezing unless otherwise stated.

Wild Side is a separate part of the P!NK Elephant world built for age-appropriate experiences and products where permitted.

Some categories require extra care, age awareness, and different rules. Keeping Wild Side separate helps keep the main site clean and clear.

Use the Wild Side link or section when available. You may be asked to confirm age or location depending on the experience.

Yes. Wild Side content and products may be intended only for adults of legal age where permitted.

Availability and shipping depend on product type, location, and applicable rules. Some products may not be available for shipping.

Wild Side products may be available through approved locations, partners, or separate channels where permitted.

Availability depends on local laws and regulations. Check your local rules and only purchase where permitted.

Use responsibly and follow all product directions, warnings, and applicable laws.

Returns may be restricted due to product type and applicable rules. Review the specific policy before purchasing.

Rewards eligibility may vary by product category, channel, and applicable restrictions.