Shipping & Returns

Support

Our support team is here to help with order questions, shipping updates, rewards issues, and product concerns.

Email is the best way to reach us so we can properly track and resolve your request.

Shipping

Once your order ships, tracking will be sent to the email used at checkout. Please allow time for tracking to update after the carrier receives the package.

Shipping timelines may vary during launches, holidays, weather events, or carrier delays.

Return Policy

To be eligible for a return, items must be unopened, unused, and in their original packaging.

• Proof of purchase is required.
• Items must be purchased directly from our website.
• Apparel must be unworn, unwashed, with tags attached.
• Food, beverage, and consumable products may be limited due to safety standards.

Damaged Items

If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the damaged item, packaging, and shipping label.

We review damaged item claims case-by-case and may issue a replacement, credit, or refund depending on the situation.

Sale Items

Items purchased on sale, during promotions, or with discount codes may be final sale unless otherwise stated.

Lost Packages

If tracking shows your package was delivered but you did not receive it, please check with household members, neighbors, building staff, and the carrier first.

If the package still cannot be located, contact us so we can review next steps.

International Shipments

International customers are responsible for any duties, taxes, customs fees, import restrictions, or carrier charges required by their country.

We are not responsible for customs delays, refused shipments, or restrictions outside of our control.

Contact Us

Need help? Reach out with your order number and a clear description of the issue.